Consultancy

Be informed

Finding the right solutions for you

 

Project management – making your life easy

We provide project management services to deliver short-term initiatives and to cover staff absences such as maternity leave. Our aim is to:

  • Deliver efficient and effective results to deadline
  • Manage each project in essential areas including finance, reporting, quality control and delivery
  • Build productive relationships with key stakeholders to encourage inclusion, gather input and ensure satisfaction for all concerned.

Communications – supporting and delivering your objectives

We can help you support and deliver your business objectives by creating, improving, developing and/or implementing an effective and sustainable communications strategy that works for your organisation through a range of activities including:

  • Identifying how you and your audiences connect most effectively
  • Creating and delivering communications activities to engage a range of audiences from customers to employees
  • Analysis of current strategy and activities to pinpoint areas of improvement
  • Equipping leaders and managers with the communications infrastructure, materials, behavioural guidance and language to succeed
  • Designing and instigating creative and impactful communications programmes and corresponding media
  • Delivery through cost-effective and efficient project management.

Customer service – maximising and generating revenue

We’ll help you improve your customer service and create and embed a customer-centric culture with the aim of retaining and gaining revenue through a range of activities including:

  • Analysing current practice to identify strengths and weaknesses
  • Creating and developing strategy and corresponding activities needed to deliver your vision
  • Identifying external and internal customer needs and the most appropriate ways to fulfil these
  • Developing your customer service charter/mission statement
  • Creating effective methods of monitoring and engaging customer satisfaction and establishing what your clients define as excellent service
  • Creating the communications methods to raise awareness and support a customer-centric culture
  • Providing staff training to improve processes and standards throughout the organisation.

 

I’ve really enjoyed working with you. Your project management has been a dream – spends to budget, organised claims, great achievements – your work has helped so many people and is something to be really proud of.

Cassie Hamilton, project accountant, TUC

Want Advice?

If you would like a more in-depth discussion about your options to find out exactly what’s right for you and your business, we’re happy to chat on the telephone, via Zoom or arrange a meeting at your workplace.

Cost and consultation

Cost varies depending on your requirements including content and format.
For more information, please contact us on:

02920 315 256 / 07914 397 243

 

Or please fill out this form and we will get in touch with you shortly. We look forward to hearing from you.

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