Terms and conditions

Payment

  • We invoice for payment on completion of work carried out. When projects last longer than one month, we will invoice monthly in arrears or on completion of each stage of the project (as agreed with client).
  • Our payment terms include the requirement of payment within 30 days unless otherwise agreed with the client. The UK’s ‘Pay On Time’ legislation exists to ensure businesses get paid in a timely way for work completed. We abide by the late payment legislation when paying our suppliers and we assume our clients will do the same.
  • Payment details are available on contract agreement.
  • Expenses will be charged at actual amounts and receipts will be provided as appropriate.

Postponement policy

A postponement fee of 50% of the total agreed payment will be charged if work is postponed within four calendar weeks of the agreed start date unless otherwise agreed with the client. A postponement fee of 100% of the total agreed payment will be charged if the project/training is postponed within one calendar week of the agreed start date unless otherwise agreed with the client.

Cancellation policy

A cancellation fee of 50% of the total agreed payment will be charged if the project/training is cancelled within four calendar weeks of the agreed start date. A cancellation fee of 100% of the total agreed payment will be charged if the project or training is cancelled within one calendar week of the agreed start date.

Contracts

Once terms and conditions are agreed, we will supply the client with a standards contract to sign before work starts.