Communications Consultancy

Consultancy

Finding the right solution for you

We specialise in two key areas – communications and customer service:

Communications – supporting and delivering your objectives

We can help you support and deliver your business objectives by creating, improving, developing and/or implementing an effective and sustainable communications strategy that works for your organisation through a range of activities including:

  • Identifying how you and your audiences connect most effectively
  • Creating and delivering communications activities to engage a range of audiences from customers to employees
  • Analysis of current strategy and activities to pinpoint areas of improvement
  • Equipping leaders and managers with the communications infrastructure, materials, behavioural guidance and language to succeed
  • Designing and instigating creative and impactful communications programmes and corresponding media
  • Delivery through cost-effective and efficient project management.

“The single biggest problem in communication is the illusion that it has taken place”. George Bernard Shaw

Customer service – maximising and generating revenue

We’ll help you improve your customer service and create and embed a customer-centric culture with the aim of retaining and gaining revenue through a range of activities including:

  • Analysing current practice to identify strengths and weaknesses
  • Creating and developing strategy and corresponding activities needed to deliver your vision
  • Identifying external and internal customer needs and the most appropriate ways to fulfil these
  • Developing your customer service charter/mission statement
  • Creating effective methods of monitoring and engaging customer satisfaction and establishing what your clients define as excellent service
  • Creating the communications methods to raise awareness and support a customer-centric culture
  • Providing staff training to improve processes and standards throughout the organisation.

“If you build a great or bad experience for your customers, they’ll tell each other about it”. Jeff Bezos, CEO Amazon.com